Terms & Conditions

About Us This web site is owned and operated by [Tiny Kitchens] who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Tiny Kitchens
11 Lomax Street, Great Harwood, Blackburn, Lancashire, BB6 7DJ
Phone: 01254 888198
Fax: 01254 608080
Email: sales@tinykitchens.co.uk
VAT Number 115702347

Company number: 07716953

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment when we have spoken to you and confirmed the ordered kitchen specification is correct and confirmed a suitable delivery date with you.

We accept payment via the following methods:
For non account holders payment can be made by Debit Card, BACS and Cheque without charge
You may send your payment information by BACs, Cheque, Visa Debit and Mastercard and credit card via phone, fax, over the Internet or by post or in person etc.
Because Credit Card or PayPal payments cost more to process they will incur a surcharge of 2.5% on payments of the total invoice value including VAT. Avoid the surcharge with BACs, or Debit Card payments.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

The property in the goods shall remain with Tiny Kitchens until such time as the invoice is paid in full, but the risk in the goods passes to the buyer on delivery.

Our policy is one of continuous improvement and we reserve the right to change specifications without notice.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery < Carriers will make delivery to the door (or site or kerb side if it is not a clear level access) but not to locations within. Installation is not included unless otherwise agreed. You must make sure that you have sufficient handling facilities to receive the goods you have ordered and that any large or bulky items can fit through the required access! Any charges incurred from an unsuccessful delivery attempt by the carrier must be paid for by the customer as recipient.

Deliveries required at specific times during the working day will be charged extra.

Customers are advised that they should un-pack and inspect all goods upon delivery, If any shortages, damage, incorrect or faulty equipment are noted the delivery note must be signed damaged or acordingly and we must be notified within 24 hours from receipt of goods or a claim cannot be established. This does not affect your statutory rights as a consumer. >

Delivery Schedule We will arrange delivery of your order right away. We will normally send stocked water boilers next working day and stocked mini kitchens orders are made up and delivered to you in 1-5 business days. International orders are generally received in under 14 days.

Customers are advised that they should un-pack and inspect all goods upon delivery, If any shortages, damage, incorrect or faulty equipment are noted the delivery note must be signed damaged or acordingly and we must be notified within 24 hours from receipt of goods or a claim cannot be established. This does not affect your statutory rights as a consumer.

Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery periods and dates are given in good faith, but are not the subject of any warranty or condition, and time shall not be of the essence of the contract in these respects. No liability will attach to Tiny Kitchens if delivery periods or dates are not met for any reason whatsoever

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. Where applicable, 12 months parts guarantee only applies to goods supplied within the UK mainland.

Some manufacturers operate a "back to base" guarantee. We will arrange for the goods to be returned to them for repair, but we cannot offer replacement or loan machines in these cases.

Every effort will be made by us to handle all service calls quickly, however the manufacturer will dictate the service arrangements. If a service call is requested during the guarantee period and the fault lies with the operation or installation and not the equipment itself, all charges incurred will be payable by you, the customer.

Tiny Kitchens is not liable for any consequential loss or special damages of any sort.

If any person undertakes the supply and/or fitting of parts not specified or supplied by the manufacturer, then any guarantee for that product may be void.
Wear and tear of a product is not covered by guarantee, nor is damage, misuse, or lack of maintenance (including cleaning or descaling) where applicable. Purchasers are reminded that they should satisfy themselves that the product they are ordering is suitable for their requirements and no responsibility is placed with Tiny kitchens for their decision.

Unless otherwise notified, the kitchen guarantee applies to parts failing within 1 year of equipment being supplied. General wear and tear is not included e.g. door seals, bulbs, lime scale damage, misuse.

The warranty cards must be returned to the manufacturer to ensure registration guaranteeing the full warranty period is granted on the microwave, combination microwave oven, dishwasher, fan oven and extractor. Failure to register the appliances may result in a shorter product cover than that stipulated.

All appliances and plumbing must be installed by qualified engineers. All hard wired electrical products must be installed by a qualified electrician

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, If you need to reach us, please email us on sales [at] tinykitchens [dot] co [dot] uk, alternatively, you can call on 01254 888198 (International +44 01254 888198) or fax us on 01254 608080 or write to us at 11Lomax Street, Great Harwood, Blackburn, Lancashire, BB6 7DJ United Kingdom

Privacy Policy Tiny Kitchens do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

Our returns policy applies to goods returned unused, in their original packaging and with all instruction manuals etc. All our Items are supplied by special order that are listed in our catalogue or website and will only be accepted for return within 7 days of delivery if they are damaged or defective and unused. All refrigerated & commercial catering goods are commercial products and are non-returnable unless faulty or damaged upon delivery.

Where applicable carriage or postal charges are not refundable in the event of a customer returning goods under our returns policy.

We will accept any unwanted items for return provided we are informed within 48 hours of delivery and that they are unused and in any original packaging and with all instruction manuals etc. Goods should then be returned to us by you within 7 days.

Because of the costs a customer may suffer by choosing to return a product we are always happy to spend as much time as you need to ensure that you get the right kitchen. If this means a site visit by us or a manufacturers representative then that can normally be arranged. Items will be returned at the buyer's expense and following a full inspection a refund to your original payment method less our original delivery, and any subsequent delivery costs, Tiny Kitchens reserve the right to charge an administration or 25% surcharge if goods returned are found to have been used. Tiny Kitchens reserve the right to charge a 25% manufactures restocking charge, the customer will be advised if this applies and all refunds will be issued upon receipt of returned goods.

If requested we can arrange collection and recover costs from the refund due.

Any orders where payment has been made and the order subsequently cancelled prior to dispatch may lead to costs being incurre if the original payment involved a credit card as card merchant services generally charge 2-3% to handle the transaction. These costs will be clearly detailed on any credit note we may send to you.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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