Delivery Service

Charges

All orders are delivered FREE of charge. We will ship any chosen accessories with your kitchen order. For separate accessories orders, shipping charges will be incurred and will be quoted on an individual basis to ensure the best rates for you. Please note: This is for delivery to site only, unpacking, positioning and installation are not included, and these may be available in some cases for an additional charge.

Dispatch

Goods are dispatched Monday to Friday. (Excluding public holidays). Our sales operators will make all the arrangements for a quick delivery to you from our warehouses throughout the UK. Smaller items like taps and other accessories will arrive next working day, whilst larger items requiring specialist transport may take up to 1-5 working days for delivery. When using Third party carriers, we cannot guarantee date or time of deliveries.

Delivery

We use only our own transport or trusted manufacturers to deliver your goods. Smaller items and accessories are sent on a next working day delivery by Royal Mail or a trusted and tracked carrier Please note: There must be someone available to sign for deliveries. If you have ordered a kitchen or other large item we will advise you of the delivery date in advance and forward your contact details to the carrier in order for them to give you an indication of the delivery time.

Note:

- Carriers will make delivery to the door (or site) but not locations within (positioning and unpacking can be done for a small additional charge, call us for prices)
- Deliveries to addresses with a central receiving area will be delivered to that area
- Goods are delivered to the receivers address but not necessarily to the named contact
- Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier.
- The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.
- Claims for non delivery of goods must be made to us in writing within 5 days of the invoice date.
- You must make sure that you have adequate provision and personnel to receive goods once off-loaded to the kerbside from the vehicle. The driver is under no further obligation from that point and may not be insured to assist.
- You must make sure that you have checked all dimensions thoroughly and have adequate access prior to ordering the goods being delivered. Failure to be able to deliver large and bulky items may result in aborted delivery charges.
- Some items of equipment on this site require installation and connection to the services by a qualified person.

What to do when your goods arrive

We pack your goods very carefully to prevent damage. On receipt unpack the parcel carefully and check items received against the delivery note please look for any damage to the parcel before you sign the delivery note. Please note: It is the Purchasers responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged, the delivery note, driver's paperwork or electronic pad should be endorsed accordingly and the Company notified immediately by phone and must be in sent in writing by e-mail, fax or letter within 48 hours. We will then take the appropriate action. You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if this is the case. Claims for damage will not be entertained on a clear signature or if signed unexamined, the Purchaser shall be deemed to have accepted the goods and shall be bound to make payment therefore on the due date. A VAT invoice and Credit Card Slip will be sent to the person placing the order. Please note we cannot guarantee delivery services when we rely on a third party carriers. Over 97% of deliveries are achieved on time Delivery to UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Channel Islands and some areas of these areas may be subject to a nominal delivery charge please call for prices.

*smaller items will be dispatched for next working day delivery on orders taken before 12 noon. please call us on 01254 888198 for prices