We will accept any unwanted items for return provided we are informed within 48 hours of delivery and that they are unused and in any original packaging and with all instruction manuals etc. Goods should then be returned to us within 7 days.
Because of the costs a customer may suffer by choosing to return a product we are always happy to spend as much time as you need to ensure that you get the right Kitchen or product. If this means a site visit by us or a manufacturers representative then that can normally be arranged at a small cost. Items will be returned at the buyer's expense and following a full inspection a refund to your original payment method less our original delivery costs, and any subsequent delivery costs, Tiny Kitchens reserve the right to charge an administration fee or 25% surcharge if goods returned are found to have been used. Tiny Kitchens reserve the right to charge a 25% manufacturers restocking charge, the customer will be advised if this applies and all refunds will be issued upon receipt of returned goods.
If requested we can arrange collection and recover costs from the refund due.
Any orders where payment has been made and the kitchen has been custom made to order or the order is subsequently cancelled prior to dispatch may lead to other costs being incurred. These costs will be clearly detailed on any credit note we may send to you.